Growth-stageIndustrial & Energy Technology

Rebuilding a channel taxonomy and the MQL workflows that were never firing

Channel taxonomy rebuilt

HubSpot
Play leadKyleeGTM Architect · LeanScale

The problem

Attribution was unreliable in three separate ways at once. The channel, subchannel and UTM taxonomy let different sources collide into the same bucket, so channel performance was fiction. MQL lifecycle and lead-routing workflows had conditions that never evaluated true, so leads sat unpromoted and unrouted with nobody noticing they had stopped.

The play

  1. 1
    Rebuild the taxonomy so channels stop colliding

    Rebuilt the channel, subchannel and UTM taxonomy, including splitting outbound tooling onto its own channel value so outbound activity stopped landing in and distorting other channels.

  2. 2
    Find the workflows that were never firing

    Audited and fixed the MQL lifecycle and lead-routing workflows whose conditions never evaluated true. This is the failure mode nobody reports, because a workflow that does nothing raises no error.

  3. 3
    Correct the historical imports

    Corrected mis-stamped event and trade-show imports so historical periods are comparable, instead of leaving a permanent discontinuity in the reporting.

  4. 4
    First-touch attribution reporting

    Stood up a marketing dashboard with first-touch attribution on top of the corrected taxonomy, reporting built only after the underlying data could support it.

  5. 5
    Activity and funnel reporting for the sales side

    Built business-development activity and consolidated funnel dashboards (six reports each), plus event, social-selling and territory reporting, so sales and marketing leadership ran their regional reviews off the same numbers.

What it moved

Channel taxonomy rebuilt

Channel, subchannel and UTM values were rebuilt so sources no longer collide, with outbound tooling split onto its own channel.

Lifecycle and routing workflows firing again. MQL lifecycle and lead-routing workflows that had silently never fired were fixed, so leads promote and route.

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